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Water Sun Customer Service


 
 
Contact us  |  Return Policy  |  Order Status  |  Shipping & Delivery  |  Guarantee
  Contact us  
We are available to answer your questions or help you with any purchasing issues 24 hours a day. You are also welcome to contact us with any suggestions so we can better serve you. We would like for you to have the best shopping experience possible—finding what you want, when you need it, at the lowest prices possible.

By Toll Free Phone:  877-439-7394

By Fax:  845-501-8244

By Email:  info@watersuncorp.com

By Mail: 48 Hillside Avenue  Haverstraw, NY 10927

 
  Our Return Policy  

At Water Sun Clothing, your satisfaction is guaranteed. You may return any UNOPENED merchandise for free within 30 days of the shipping date. We will even pay for the shipping and handling on returned merchandise! All returns require a Returned Merchandise Authorization number ( RMA ). Please do not return any merchandise without obtaining an RMA. In order to obtain a RMA along with return instructions and the correct return address, please call 1-845-201-00004 or send an email to info@watersuncorp.com with the original order number, items and quantity of your returning merchandise. Please note that we pay for shipping and handling charges on returned merchandise. We will issue a call tag to pick up the merchandise. Water Sun Clothing cannot accept any merchandise into our warehouse without a Return Merchandise Authorization (RMA) Number.

We will issue a credit to the credit card used to make the purchase within 4 weeks of receiving your returned merchandise. You will receive a credit for the full purchase price and your return shipping and handling (but not the original shipping and handling charges).

If we inadvertently sent you the wrong merchandise… We’re sorry! We apologize for any inconvenience. Please contact us immediately. You will be reimbursed for the cost of returning the merchandise and you will not be charged any additional shipping and handling charges for your replacement merchandise. We will send the correct merchandise with the shipment method specified in the original order. Clearance/Final Sale items cannot be returned. You man, however, exchange them for items of equal or greater value!

Remember: an order that is refused at delivery will be considered a returned order. Returns that arrive within 30-60 days after the shipping date will be charged a 15% restocking fee on net cost of product. Returns that arrive 60 days after the shipping date will receive no credit.

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  My Order  

Q. How do I know when my package is shipped?
A: You will be emailed a receipt upon placing your order. When your package is shipped, you will receive a confirmation email.

Q: How do I change or cancel my order?
A: Please contact us by email or telephone to change your order. Please be advised that some orders are shipped immediately, so it will not always be possible to make changes.

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  Shipping and Delivery  

Q: How do you calculate the shipping rate?
A: Our shipping charge is determined by the weight of your package. We will always use the safest and least expensive means possible. While you are checking out, you will be informed of your shipping charge.

Q: Do you ship Overnight or Second Day Air?
A: Yes, we do! For Second Day Air service, an additional $3.95 will be added and for Next Day Air service, $5.95 will be added to the total amount.

Q: Do you ship to addresses outside the United States?
A: We ship to the United States and Canada. Sorry! We do not ship internationally at this time.

Q: Do you ship to PO boxes or Military APO/FPO addresses? A: Yes, we ship to both PO Boxes and Military APO/FPO addresses but you must use the Economy Shipping option. Please allow additional time for orders shipped to these addresses.

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  Safe Shopping guarantee  
Gurantee Detail

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, watersunclothing.com will cover the entire liability for you, up to the full $50.00. watersunclothing.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at watersunclothing.com while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

How secure is watersunclothing.com transaction?

Safe and Secure Encryption Technology: Our secure socket layer (SSL) software using 128 bit encryption is the industry standard and among the best software available currently for secure commerce transactions.

How secure is watersunclothing.com transaction?

This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any non-watersunclothing.com web site to which this Site links or that links to this Site.

  1. Statement of intent
  2. Information on visitors
  3. What is a cookie?
  4. Submitting personal information
  5. Access to your personal information
  6. Users 16 and under
  7. How to find and control your cookies
  8. How do you know which sites use cookies?
  9. How to see your cookie code


1. Statement of intent

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, competitions, "Alert Email",live chats, message boards and watersunclothing.com membership.

By entering your details in the fields requested, you enable the watersunclothing.com and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. The watersunclothing.com will act in accordance with current legislation and aim to meet current Internet best practice.

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2. Information on visitors

During the course of any visit to watersunclothing.com, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the education pages, then we might find this out from your cookie and highlight educational information on a second visit.

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3. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for watersunclothing.com services.

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4. Use and storage of your personal information

When you supply any personal information to watersunclothing.com (e.g. for contest or watersunclothing.com membership) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to the watersunclothing.com will only be used within the watersunclothing.com and by its service providers. It will never be supplied to anyone outside the watersunclothing.com without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to watersunclothing.com or otherwise engage in any disruptive behaviour on watersunclothing.com, and the watersunclothing.com considers such behaviour to be serious and/or repeated, the watersunclothing.com can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of watersunclothing.com membership you no longer wish to continue your registration as a watersunclothing.com member. Where personal information is held for people who are not yet registered but have taken part in other watersunclothing.com services , that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

If you are notified on a watersunclothing.com site that your information may be used to allow the watersunclothing.com to contact you for "service administration purposes", this means that the watersunclothing.com may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on watersunclothing.com unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

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5. Access to your personal information

You have the right to request a copy of the personal information that watersunclothing.com holds about you and to have any inaccuracies corrected. (We charge $10 for information requests.) Please address requests to the Data Protection Officer, 47 Arthur St. Blauvelt, NY 10913 (Email: webmaster@watersunclothing.com).

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6. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the watersunclothing.com's website. Users without this consent are not allowed to provide us with personal information.

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7. How to find and control your cookies If you're using Netscape 6.0:
On your Task Bar, click:
  1. Edit, then
  2. Preferences
  3. Click on Advanced
  4. Click on Cookies

If you're using Internet Explorer 6.0:
  1. Choose Tools, then
  2. Internet Options
  3. Click the Privacy Tab
  4. Click on Custom Level
  5. Click on the 'Advanced' button
  6. Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.

If you're using Internet Explorer 5.0 or 5.5:
  1. Choose Tools, then
  2. Internet Options
  3. Click the Security tab
  4. Click on Custom Level
  5. Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

If you're using Internet Explorer 4.0:
  1. Choose View, then
  2. Internet Options
  3. Click the Advanced tab
  4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

In Internet Explorer 3.0:
You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

If you're usingNetscape Communicator 4.0:
On your Task Bar, click:
  1. Edit, then
  2. Preferences
  3. Click on Advanced
  4. Set your options in the box that says Cookies.
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8. How do you know which of the sites you've visited use cookies? If you're using Netscape 6.0:
On your Task Bar, click:
  1. Edit, then
  2. Preferences
  3. Click on Advanced
  4. Click on Cookies
  5. Click the View Cookies button

If you're using Internet Explorer 5.0 or 6.0:
  1. Choose Tools, then
  2. Internet Options
  3. Click the General tab
  4. Click Settings
  5. View Files

If you're using Internet Explorer 4.0:
On your Task Bar, click:
  1. View, then
  2. Internet Options
  3. Under the tab General (the default tab) click
  4. Settings
  5. View Files.

Internet Explorer 3.0:
On your Task Bar, click:
  1. View
  2. Options
  3. Advanced
  4. View Files.

Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.
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9. How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
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Water & Sun Corpoation ©2006

Nanuet,
NY 10954


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Contact us  |  Return Policy  |  Order Status  |  Shipping & Delivery  |  Guarantee    [Top]
 
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48 Hillside Ave. Haverstraw, NY 10927 TEL:1-877-439-7394 | info@watersuncorp.com | WatersSun Clothing.com, A Division of Water Sun Corp.

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